GI_REQ_214_IT Admin

Keka Inc.; Delhi; On-site; INR 180,000 - 320,000; Full time

Job summary

Keka Inc. is seeking an IT Support Executive to provide hardware and software support across the organization. You will troubleshoot desktops, laptops, printers, and networking issues to keep operations running smoothly.

The role involves installing, configuring, and maintaining OS, software, antivirus, and utilities, plus user support, password resets, backups, and system upgrades. Strong communication and time management are essential in a fast-paced environment.

Qualifications

• Bachelor's degree or diploma in Computer Science, IT or related field.
• Hardware or networking certifications are a plus.
• 1–3 years of IT support, hardware troubleshooting, and software support.

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners and IT peripherals.
• Diagnose and troubleshoot hardware issues related to systems and networking devices.
• Install, configure, and maintain operating systems, software and antivirus.
• Handle software troubleshooting including system errors and user access issues.
• Monitor IT systems and ensure proper performance and uptime.
• Assist with password resets, software installation, data backup and upgrades.
• Troubleshoot LAN/Wi‑Fi and internet connectivity.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain IT inventory, asset records and documentation.
• Ensure timely resolution of support tickets and user concerns.
• Assist in setup of new systems and office IT infrastructure.
• Adhere to company IT policies, data security and system safety.

Skills

Hardware troubleshooting

Software troubleshooting

Windows OS

Networking basics

LAN/Wi-Fi setup

Communication

Time management

Problem solving

Education

Bachelor's Degree

Diploma in IT/CS

Hardware/Networking certifications

Tools

MS Office

Outlook

Job description

Role Objective

The IT Support Executive will be responsible for providing technical support for both hardware and software-related issues across the organization. The role involves troubleshooting desktops, laptops, printers, networking systems, and software applications while ensuring smooth IT operations and user support within the company.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and other IT peripherals.


• Diagnose and troubleshoot hardware issues related to systems, accessories, and networking devices.


• Install, configure, and maintain operating systems, software applications, antivirus, and utility tools.


• Handle software troubleshooting including system errors, application failures, email configuration, and user access issues.


• Monitor and maintain company IT systems and ensure proper system performance.


• Support employees with password resets, software installation, data backup, and system upgrades.


• Handle LAN, Wi-Fi, internet connectivity, and basic network troubleshooting.


• Coordinate with vendors/service providers for hardware repairs and replacements when required.


• Maintain IT inventory records, asset tracking, and technical documentation.


• Ensure timely resolution of support tickets and employee technical concerns.


• Assist in installation and setup of new systems, devices, and office IT infrastructure.


• Ensure compliance with company IT policies, data security, and system safety practices.

• Strong knowledge of computer hardware and software troubleshooting


• Good understanding of Windows OS, MS Office, Outlook, and networking basics


• Ability to diagnose technical issues and provide quick resolutions


• Knowledge of LAN/Wi-Fi setup and peripheral device management


• Strong problem-solving and analytical skills


• Good communication and coordination abilities


• Ability to work under pressure and manage multiple support requests


• Strong time management and service-oriented attitude

Educational Qualification

• Bachelor’s Degree / Diploma in Computer Science, Information Technology, or related field


• Hardware or networking certifications will be an added advantage

Preferred Candidate Profile

• 1–3 years of experience in IT Support, Hardware Troubleshooting, and Software Support


• Hands-on experience with desktop support, system installation, and troubleshooting


• Professional attitude with strong coordination and follow-up skills


• Ability to manage day-to-day IT operations efficiently


• Candidate should be self-motivated, responsible, and technically sound


• Competitive salary as per industry standards


• Career growth opportunities within the organization


• Professional and collaborative work environment


• Employee engagement and learning opportunities