IT Support Intern

Edgematics Consulting; Pune District; Hybrid; INR 180,000 - 240,000; Full time

Job summary

Edgematics Consulting in Pune is seeking an IT Support Intern to provide frontline technical assistance. You will handle hardware, software, email and collaboration tools, aiding staff with routine IT issues and onboarding tasks in a fast-paced environment.

The role emphasizes learning, documentation, incident logging and collaboration with the IT team to ensure smooth operations across devices and networks.

Qualifications

• Basic knowledge of Windows, Microsoft Office and Outlook.
• Understanding of computer hardware, software installation and troubleshooting.
• Basic networking knowledge, including LAN, Wi-Fi, IP addressing, DNS and VPN.
• Familiarity with Microsoft 365 user support.
• Good communication, documentation and problem-solving skills.
• Willingness to learn and assist employees with IT issues.

Responsibilities

• Provide first-level support for laptop, desktop, printer and application issues.
• Assist with operating system installation, software configuration and updates.
• Support employee onboarding and offboarding, including device setup and collection.
• Assist with email, Microsoft Teams, Outlook and Microsoft 365 issues.
• Troubleshoot basic network, internet and VPN connectivity problems.
• Maintain IT asset inventory and device allocation records.
• Log support requests, document resolutions and elevate complex issues.
• Assist with antivirus checks, security updates and routine IT maintenance under supervision.

Skills

Windows & Office

Hardware & Troubleshooting

Networking basics

MS 365 support

Communication

Willingness to learn

Job description

Position: IT Support Intern

Location: Pune

Required Skills:

• Basic knowledge of Windows, Microsoft Office and Outlook.
• Understanding of computer hardware, software installation and troubleshooting.
• Basic networking knowledge, including LAN, Wi-Fi, IP addressing, DNS and VPN.
• Familiarity with Microsoft 365 user support.
• Good communication, documentation and problem-solving skills.
• Willingness to learn and assist employees with IT issues.

Roles and Responsibilities:

• Provide first-level support for laptop, desktop, printer and application issues.
• Assist with operating system installation, software configuration and updates.
• Support employee onboarding and offboarding, including device setup and collection.
• Assist with email, Microsoft Teams, Outlook and Microsoft 365 issues.
• Troubleshoot basic network, internet and VPN connectivity problems.
• Maintain IT asset inventory and device allocation records.
• Log support requests, document resolutions and elevate complex issues.
• Assist with antivirus checks, security updates and routine IT maintenance under supervision.