It Support Intern

Engminds; Ahmedabad District; On-site; INR 201,000 - 312,000; Full time

Job summary

Engminds is seeking an IT support assistant to deliver frontline technical help to users. You will troubleshoot networking, manage Windows, Linux and Mac environments, assist with OS deployment, patching and software installations, and maintain accurate hardware and software inventories.

The role includes assisting users with Microsoft 365 apps (Teams, Outlook, SharePoint) and logging tickets to ensure timely resolutions in a dynamic office setting.

Qualifications

• Basic networking concepts and troubleshooting.
• Experience supporting Windows, Linux and Mac OS in enterprise environments.
• Asset tracking and inventory management practices.

Responsibilities

• Provide first-level IT support for networking issues and basic connectivity troubleshooting.
• Support Windows, Linux and Mac OS including OS deployment, user management and software deployment.
• Maintain and update IT asset records across the organization.

Skills

Basic Networking

Windows OS

Linux OS

Mac OS

Asset management

Hardware troubleshooting

Microsoft 365

Tools

Microsoft 365

Job description

Skills Required:

• Basic Networking
• Basic Windows, Linux and Mac O/S, (OS deployment, User management, Patch deployment, Software deployment)
• Asset management,
• Basic Hardware troubleshoot,
• Basic Microsoft 365 (Teams, Outlook, SharePoint, Office 365 Apps)

Key Responsibilities:

1. Provide first-level IT support for networking issues, including basic troubleshooting of connectivity, IP configuration, and LAN setups.
2. Manage and support Windows, Linux, and Mac operating systems, including OS deployment, user account management, patch deployment, and software installation/deployment.
3. Maintain and update IT asset records, tracking hardware and software inventory across the organization.
4. Diagnose and resolve basic hardware issues on desktops, laptops, and peripherals.
5. Support end users on Microsoft 365 applications including Teams, Outlook, SharePoint, and other Office 365 apps. Log, track, and e scalte tickets as required, ensuring timely resolution of user issues.
6. Basic understanding of networking concepts (IP addressing, LAN/WAN, connectivity troubleshooting). Familiarity with Windows, Linux, and Mac operating systems, including deployment and user management tasks.
7. Understanding of asset management practices.
8. Basic hardware troubleshooting skills and working knowledge of Microsoft 365 tools (Teams, Outlook, SharePoint, Office apps).