IT Desktop Support Engineer

Ncdex E Markets; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Ncdex E Markets is seeking a motivated IT Support professional in Mumbai to provide first-line helpdesk support, manage user accounts, and handle hardware/software setup.

You will assist with onboarding/offboarding, monitor system health, perform maintenance, backups, and help build our IT knowledge base. Strong communication and problem-solving are essential.

Qualifications

• Education as stated: Bachelor’s degree in Computer Science/IT/BCA/BSc IT or related technical discipline.
• Solid understanding of Windows environments (Windows 11); basic exposure to macOS or Linux is a plus.
• Foundational networking knowledge: TCP/IP, DNS, DHCP, basic routing/switching.
• Excellent verbal and written communication; ability to explain tech to non-technical staff.
• Logical, analytical mindset with strong problem-solving.
• Customer-focused approach and willingness to learn continuously.

Responsibilities

• Serve as first point of contact for hardware, software, and network issues (Tier-1).
• Assist with onboarding/offboarding by setting up workstations and managing user accounts.
• Install, configure, and upgrade OS, business software, and IT hardware.
• Help monitor system health and troubleshoot basic network connectivity (LAN, Wi‑Fi, VPN, DNS, DHCP).
• Perform routine maintenance: software patches, updates, antivirus definitions.
• Monitor daily data backups and enforce basic IT security policies.
• Maintain IT asset records and help build an internal knowledge base.

Skills

Technical support

User access management

Hardware & software setup

Network & infrastructure

System maintenance

Data backup & security

IT documentation & inventory

Communication

Problem solving

Attitude

Education

Bachelor's degree in Computer Science/IT/BCA/BSc IT

Tools

Active Directory

Microsoft 365

Google Workspace

Windows 11

macOS/Linux

VPN/DNS/DHCP

printers/ IP phones

VMware/Hyper-V

Job description

Role & responsibilities :

• Technical Support (Helpdesk): Serve as the first point of contact for employees experiencing hardware, software, and network issues. Provide prompt and courteous Tier-1 troubleshooting.
• User & Access Management: Assist with employee onboarding and offboarding by setting up workstations, creating user accounts (Active Directory / Microsoft 365 / Google Workspace), and managing access permissions.
• Hardware & Software Setup: Install, configure, and upgrade operating systems, business software, and IT hardware (desktops, laptops, printers, IP phones).
• Network & Infrastructure Assistance: Help monitor system health and troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
• System Maintenance: Perform routine maintenance tasks, including deploying software patches, running system updates, and ensuring antivirus definitions are up to date.
• Data Backup & Security: Assist in monitoring daily data backups and enforcing basic IT security policies.
• IT Documentation & Inventory: Maintain accurate records of IT assets (hardware and software licenses) and help build out the internal IT knowledge base/wiki with standard operating procedures.

Required Qualifications & Skills

• Education: Bachelors degree in Computer Science, Information Technology, BCA, B.Sc. IT, or a related technical discipline.
• OS Knowledge: Solid understanding of Microsoft Windows environments (Windows 11); basic exposure to macOS or Linux is a plus.
• Networking Basics: Foundational knowledge of computer networks, including TCP/IP, DNS, DHCP, and basic routing/switching concepts.
• Communication: Excellent verbal and written communication skills. Ability to explain technical problems in simple terms to non-technical staff.
• Problem-Solving: A logical and analytical mindset with a strong desire to investigate and resolve issues.
• Attitude: A customer-service-oriented approach, high attention to detail, and a strong appetite for continuous learning.

Preferred (but not required) Extras

• Entry-level certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals.
• Any prior internship experience or academic projects related to system administration, computer networking, or IT helpdesk support.
• Basic familiarity with virtualization (VMware, Hyper-V) or cloud platforms (AWS, Azure).