IT Support Specialist

SHF Design Engineering; Chennai District; On-site; INR 320,000 - 480,000; Full time

Job summary

SHF Design Engineering invites applications for a Technical IT Support Specialist to deliver prompt, high-quality helpdesk support across hardware, software, and network issues in our Chennai-based team.

You will diagnose problems, maintain IT services, and ensure ticketing and SLA adherence while documenting resolutions for knowledge sharing and future reference.

Qualifications

• Experience providing technical support for desktops, laptops, and peripherals.
• Strong Windows 10/11, basic macOS troubleshooting.
• Hands-on with Active Directory for user accounts.
• Solid network fundamentals including DNS, DHCP, TCP/IP, VPN.
• Experience supporting Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Able to install, configure, and troubleshoot software applications.
• Familiar with IT ticketing systems (ServiceNow, Jira, Freshservice, Zendesk).
• Experience using remote support tools (RDP, TeamViewer, AnyDesk, Intune).
• Basic IT security awareness and endpoint protection.

Responsibilities

• Provide technical support to end users by diagnosing and resolving hardware, software, application, and connectivity issues.
• Respond to incidents and service requests promptly while meeting defined SLAs.
• Install, configure, and maintain desktops, laptops, printers, peripherals, and standard software.
• Troubleshoot basic network, VPN, email, and system access issues.
• Manage user accounts and access in accordance with security and compliance policies.
• Accurately document incidents, resolutions, and procedures in the IT support system.
• Escalate complex issues to appropriate technical teams or vendors when required.

Skills

Windows 10/11

macOS troubleshooting

Active Directory

Networking basics

Microsoft 365

Software installation

IT ticketing systems

Remote support tools

IT security basics

Tools

ServiceNow

Jira

Freshservice

Zendesk

Job description

Profile Summary:

Technical IT Support Specialist is responsible for delivering efficient, timely, and high-quality technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues. The role ensures the smooth operation of IT services, minimizes downtime, and supports business productivity by maintaining IT infrastructure, assisting users with technical problems, and adhering to established IT service management processes.

Role & responsibilities

• Provide technical support to end users by diagnosing and resolving hardware, software, application, and connectivity issues.


• Respond to incidents and service requests promptly while meeting defined SLAs.


• Install, configure, and maintain desktops, laptops, printers, peripherals, and standard software.


• Troubleshoot basic network, VPN, email, and system access issues.


• Manage user accounts and access in accordance with security and compliance policies.


• Accurately document incidents, resolutions, and procedures in the IT support system.


• Escalate complex issues to appropriate technical teams or vendors when required.

Skills & Requirements:

• Proven experience providing technical support for desktops, laptops, and peripherals


• Strong working knowledge of Windows 10/11 and basic macOS troubleshooting


• Hands-on experience with Active Directory (user account management, password resets, security groups)


• Solid understanding of network fundamentals (DNS, DHCP, TCP/IP, VPN)


• Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)


• Ability to install, configure, and troubleshoot software applications


• Familiarity with IT ticketing systems (ServiceNow, Jira, Freshservice, Zendesk, or similar)


• Experience using remote support tools (RDP, TeamViewer, AnyDesk, Intune)


• Basic awareness of IT security best practices and endpoint protection