Senior IT Support Engineer

Synapseindia; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Synapseindia is seeking an IT support specialist in Dadri, Uttar Pradesh to handle AD, M365, Windows/macOS maintenance, and end-user support. You will assist with network services, hardware, software, and data backup while coordinating with vendors.

The role requires strong communication, problem-solving skills, and experience using AI tools to diagnose and solve issues, with a focus on efficient ticket handling and user support.

Qualifications

• Strong communication skills (verbal and written).
• Analytical and problem-solving abilities.
• Knowledge of using AI tools.
• Active Directory and Microsoft 365 experience.
• Hands-on Windows and macOS installation, configuration, maintenance, and troubleshooting.
• Vendor coordination and IT asset tracking.
• Data backup and basic recovery practices.
• Network services including DHCP, DNS, VPN, and RDP.
• Hardware and software installation and troubleshooting.
• Experience with chat-based support and ticketing systems.
• Ability to use ChatGPT effectively for IT troubleshooting.

Skills

Communication skills

Analytical thinking

AI tool knowledge

Windows troubleshooting

macOS troubleshooting

System reinstallation

Vendor coordination

Antivirus management

LAN setup

DHCP and DNS

VPN configuration

RDP configuration

Hardware troubleshooting

Software installation

IT asset management

Network & printer troubleshooting

Data backup

Onboarding/offboarding support

ChatGPT for IT troubleshooting

Tools

Active Directory

Microsoft 365

Windows OS

macOS

WSUS

Job description

What skills and experience are we looking for?

• Good communication skills (verbal and written)
• Strong analytical and problem-solving abilities
• Should have knowledge of using any AI tool.
• Active Directory (AD) Mandatory
• Microsoft 365 (M365) Mandatory
• Windows OS - Installation, configuration, maintenance, and troubleshooting
• macOS - Installation, configuration, maintenance, and troubleshooting
• System formatting and reinstallation
• Vendor coordination and follow-up
• Antivirus server handling and management
• WSUS (Windows Server Update Services)
• ISP coordination and troubleshooting
• Routers and switches
• LAN setup and troubleshooting
• DHCP and DNS
• VPN and RDP configuration and troubleshooting
• Hardware troubleshooting for laptops and desktops
• Software installation, configuration, and troubleshooting
• IT asset management and tracking
• Network and printer-related troubleshooting
• Data backup and basic backup management
• Employee onboarding and offboarding support
• Troubleshooting and user support through chat, calls, and ticketing systems
• Ability to use ChatGPT effectively for IT troubleshooting, issue diagnosis, and finding solutions