Executive

SAVA Group; Indore District; On-site; INR 300,000 - 500,000; Full time

Job summary

SAVA Group in Indore seeks an IT Support Executive to provide first-line technical support across departments, troubleshoot desktops, laptops, printers, scanners, and ensure smooth LAN/internet connectivity.

You'll manage user accounts, email configurations, install/maintain OS and antivirus software, assist in video conferencing setups, coordinate with vendors, maintain asset inventory, and ensure data privacy and cybersecurity standards.

Qualifications

• Diploma or graduation in Computer Science/IT/BCA/MCA or equivalent.
• 1–3 years of IT support/helpdesk experience.
• Strong knowledge of Windows OS, MS Office 365, and networking basics.
• Experience with AD, DNS/DHCP, antivirus tools, and backups is a plus.
• Ability to set up video conferencing and presentations.

Responsibilities

• Provide first-level technical support to users across departments.
• Troubleshoot desktops, laptops, printers, scanners, and IT peripherals.
• Manage user accounts, access control, and email configurations.
• Install, configure, and maintain OS, antivirus software, and business apps.
• Ensure LAN/internet connectivity and internal communication systems.
• Coordinate with external vendors for IT infrastructure maintenance.
• Maintain asset inventory and document IT equipment.
• Support data backup processes and IT security protocols.
• Escalate unresolved issues to senior IT personnel when needed.
• Assist in setting up video conferencing and presentations.
• Ensure adherence to IT SOPs and data privacy standards.

Skills

Hardware troubleshooting

IT support

Email configuration

Education

Diploma / Graduate in Computer Science / IT / BCA / MCA or equivalent

Tools

Windows OS

MS Office 365

Networking basics (LAN/Wi-Fi/IP)

Printer & Scanner setup

Active Directory

DNS/DHCP

antivirus tools

backup solutions

server support

Job description

• Provide first-level technical support to users across departments, including software, hardware, and network-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
• Manage user accounts, access control, and email configurations in line with company IT policies.
• Install, configure, and maintain operating systems, antivirus software, and business applications.
• Ensure smooth functioning of LAN, internet connectivity, and internal communication systems.
• Coordinate with external vendors for IT infrastructure maintenance, repairs, or upgrades.
• Maintain asset inventory and ensure proper documentation of IT equipment.
• Support data backup processes and assist in maintaining IT security protocols.
• Monitor and escal unresolved issues to senior IT personnel as required.
• Assist in setting up video conferencing and presentations for meetings.
• Ensure adherence to IT SOPs, data privacy, and cybersecurity standards.

Key Requirements:

Education: Diploma / Graduate in Computer Science / IT / BCA / MCA or equivalent.

Experience: 1-3 years of experience in IT support/helpdesk or similar role.

Technical Skills:

Windows OS, MS Office 365, Networking Basics (LAN/Wi-Fi/IP), Printer & Scanner setup

Familiarity with Active Directory, DNS/DHCP, antivirus tools, and backup solutions

Knowledge of hardware troubleshooting and basic server support is a plus.