It Support Executive

Axis Bank; Mumbai City; On-site; INR 300,000 - 420,000; Full time

Job summary

Axis Bank is seeking a proactive IT Support Executive to provide day-to-day technical assistance to employees, maintain IT systems, troubleshoot hardware and software issues, and ensure smooth IT operations in Mumbai. You will install and configure desktops, laptops, printers and other IT equipment; manage user accounts and access permissions; and support LAN/Wi‑Fi connectivity and email systems.

Strong knowledge of Windows OS and MS Office, good problem-solving and communication skills, and a

Qualifications

• Experience in IT support or desktop support preferred.
• Customer-focused with good organizational skills.
• Familiarity with IT security practices encouraged.

Responsibilities

• Provide hardware, software and network support to employees.
• Install and maintain desktops, laptops, printers and other IT equipment.
• Troubleshoot OS, MS Office, email and applications.
• Manage user accounts and access permissions.
• Ensure LAN, Wi‑Fi and internet connectivity and network devices function.
• Assist in software updates and security patches.
• Maintain IT asset inventory and records.
• Support video conferencing tools and office peripherals.
• Coordinate with ISPs and external IT vendors.
• Monitor data backups and follow IT security policies.
• Maintain records of IT support requests and resolutions.

Skills

Windows OS

MS Office

Networking basics

Troubleshooting

Customer communication

Multi-tasking

IT security basics

Willingness to learn

Education

Diploma or Bachelor's in IT/CS/CA

Job description

Job Summary

We are looking for a proactive and technically skilled IT Support Executive to provide day-to-day technical assistance to employees, maintain IT systems, troubleshoot hardware and software issues, and ensure the smooth functioning of the organization's IT infrastructure.

Key Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Troubleshoot operating system, MS Office, email, and application-related issues.
• Manage user accounts, passwords, and access permissions.
• Ensure proper functioning of LAN, Wi‑Fi, internet connectivity, and other network devices.
• Assist in the installation and updating of software, antivirus, and security patches.
• Maintain IT asset inventory and records of hardware, software, and licenses.
• Provide support for video conferencing tools, email systems, and office peripherals.
• Coordinate with internet service providers and external IT vendors for issue resolution.
• Monitor data backup procedures and follow IT security policies.
• Maintain records of IT support requests and ensure timely resolution of technical issues.

Required Skills

• Basic knowledge of computer hardware, software, and networking.
• Hands‑on knowledge of Windows operating systems and MS Office applications.
• Understanding of LAN, Wi‑Fi, IP configuration, printers, and troubleshooting.
• Good problem‑solving and communication skills.
• Ability to manage multiple support requests and prioritize tasks.
• Basic knowledge of antivirus software, data backup, and IT security practices.
• Willingness to learn new technologies and provide user support.

Educational Qualification

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Applications, or a related field.
• Relevant IT certifications will be an added advantage.

Preferred Candidate Profile

• Candidates with 13 years of experience in IT support or desktop support.
• Should be customer‑focused, organized, and comfortable supporting employees across departments.