It Manager

EMP Monitor; Bhilai; On-site; INR 420,000 - 620,000; Full time

Job summary

EMP Monitor in Bhilai, India, seeks an IT Support Engineer with about 3 years of hands-on experience to join our IT team. The role focuses on hardware, Windows OS, networking, and user support across the organization, ensuring stable day-to-day IT operations.

You will troubleshoot PCs, printers, network issues, VPN access, and security basics while documenting incidents and coordinating with vendors. Strong problem solving and communication are essential, plus a willingness to learn new tools.

Qualifications

• Bachelor's degree or diploma in IT/CS/Networking or related field.
• 3 years of IT Support/Desktop Support experience.
• Strong knowledge of hardware, Windows OS, software installation, and troubleshooting.

Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, scanners, and IT peripherals.
• Install, configure, and maintain Windows OS, apps, and system updates.
• Diagnose LAN/WAN, Wi-Fi, Internet, VPN, and connectivity issues.

Skills

IT Support

Windows OS

Networking

Troubleshooting

Communication

Independence

Education

Bachelor's degree or diploma in IT/CS/Networking

Tools

Active Directory

Windows Server

Ticketing systems

Job description

Job Overview

We are looking for a skilled and proactive IT Support Engineer with around 3 years of experience to join our IT team. The ideal candidate should have strong knowledge of computer hardware, operating systems, troubleshooting, and networking. The candidate will be responsible for providing technical support to employees, maintaining IT infrastructure, resolving hardware/software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level and second-level technical support to employees for hardware, software, and network-related issues.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems, applications, and system updates.
• Diagnose and resolve LAN, WAN, Wi-Fi, Internet, and connectivity issues.
• Configure and troubleshoot routers, switches, access points, and other networking devices.
• Have a good understanding of TCP/IP, DNS, DHCP, VPN, LAN, WAN, IP addressing, and subnetting.
• Monitor and maintain network connectivity and troubleshoot network performance issues.
• Manage user accounts, access permissions, and basic security configurations.
• Perform system setup, software installation, configuration, and upgrades.
• Maintain IT assets, inventory, and documentation.
• Identify recurring technical issues and implement appropriate solutions.
• Coordinate with Internet Service Providers, vendors, and external technical teams when required.
• Maintain records of support requests, troubleshooting activities, and resolutions.
• Ensure timely resolution of IT support tickets and user queries.
• Assist in maintaining IT security, backups, antivirus, and system policies.
• Support employees with remote access, VPN, email, and other business applications.
• Follow IT best practices and company policies for infrastructure and data security.

Required Skills & Qualifications

• Bachelor's degree/diploma in IT, Computer Science, Networking, or a related field.
• 3 years of experience in IT Support, Technical Support, Desktop Support, or System Administration.
• Strong knowledge of computer hardware, Windows OS, software installation, and troubleshooting.
• Good practical knowledge of computer networking and network troubleshooting.

Strong understanding of:

• TCP/IP
• DNS & DHCP
• LAN/WAN
• IP Addressing & Subnetting
• Wi-Fi & Network Connectivity
• VPN
• Routers & Switches
• Experience troubleshooting hardware, software, printer, network, and connectivity issues.
• Good knowledge of Microsoft Office and common business applications.
• Basic understanding of IT security, antivirus, firewalls, and access control.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently as well as coordinate with internal teams.
• Willingness to learn new technologies and IT tools.

Preferred Qualifications

• CCNA or other networking certification is an added advantage.
• Experience with Active Directory and Windows Server will be an advantage.
• Knowledge of firewall configuration and network monitoring tools is a plus.
• Experience with IT helpdesk/ticketing systems is preferred.