IT Support Engineer

Assystem; Mumbai; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Assystem in Mumbai seeks a skilled Desktop Support Engineer to provide on-site technical assistance to internal clients. You will install, upgrade and troubleshoot hardware and software, and guide users with clear, step-by-step instructions.

The role requires hands-on experience with Windows, Linux, and Mac OS, remote troubleshooting, strong problem-solving, and customer-focused communication. Documentation and process discipline are essential.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows, Linux, and Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Graduate with IT training and certifications in hardware and networking
• Minimum 6-8 years of experience in a similar role

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Rigorous and respectful of process with strong attention to details
• Strong time management skills with the ability for multitasking
• Information security and operational oriented mind-set
• Team spirit
• Customer focus
• Autonomous and self-organized
• Analysis and synthesis skills
• Drafting quality
• Communication and oral expression (English)

Skills

Windows environments

Linux environments

Mac OS environments

Remote troubleshooting

Problem solving

Customer focus

English communication

IT certifications

Hardware & networking basics

Education

IT training and networking certifications

Tools

Printers & scanners

Office automation software

Antivirus programs

Job description

Job Description

We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading, and troubleshooting hardware and software systems. To succeed in this role, you should have a problem‑solving attitude along with the ability to give clear technical instructions and familiarity with remote troubleshooting techniques. You will ensure prompt and accurate customer service to increase client satisfaction.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands‑on experience with Windows, Linux, and Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti‑virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem‑solving and multitasking skills
• Customer‑oriented attitude
• Graduate with IT training and certifications in hardware and networking
• Minimum 6‑8 years of experience in a similar role

Additional Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step‑by‑step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Rigorous and respectful of process with strong attention to details
• Strong time management skills with the ability for multitasking
• Information security and operational oriented mind‑set
• Team spirit
• Customer focus
• Autonomous and self‑organized
• Analysis and synthesis skills
• Drafting quality
• Communication and oral expression (English)

Equal Opportunity

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions.