It Support Engineer

Liladhar Pasoo Pvt. Ltd.; Mumbai City; On-site; INR 550,000 - 850,000; Full time

Job summary

Liladhar Pasoo Pvt. Ltd. in Mumbai seeks an experienced IT Support professional to handle first-line troubleshooting for desktops, laptops, printers, and AV equipment in an educational setting.

You will diagnose Windows and Office issues, support network connectivity, and manage devices, while assisting teachers and staff with IT tools and classroom technology.

Qualifications

• 13+ years of IT support/desktop helpdesk experience.
• Experience in education sector preferred.
• Experience with classroom technology and vendor coordination.

Responsibilities

• Provide first-level support for desktops, laptops, printers, scanners, peripherals, and other IT equipment.
• Troubleshoot Windows OS, Microsoft Office, software, hardware, and user-login issues.
• Provide technical support for interactive panels, smart boards, projectors, displays, and classroom AV equipment.
• Troubleshoot basic LAN, Wi‑Fi, internet, network ports, and connectivity issues.
• Install, configure, and maintain computers, printers, software, and other IT devices.
• Provide basic support for biometric systems, CCTV, and other IT-enabled applications.
• Attend and resolve IT complaints through the school's system.
• Escalate unresolved issues to IT Manager, OEMs, or vendors and follow up until closure.
• Coordinate with external vendors for service calls, repairs, installations, and preventive maintenance.
• Maintain IT service records, complaint logs, and maintenance reports. Assist with IT setup and technical support for examinations, meetings, presentations, school events, and special activities.
• Provide basic technical guidance and training to teachers and staff on IT equipment and applications.
• Follow school policies relating to IT security, data confidentiality, backup, and authorized software usage.

Skills

Windows troubleshooting

Hardware support

Office 365

Network basics

Helpdesk & user support

Vendor coordination

Tools

Printers & peripherals

Interactive panels / smart boards

CCTV & biometric systems

ERP systems (educational)

IT asset management software

Job description

Role & responsibilities

• Provide first-level support for desktops, laptops, printers, scanners, peripherals, and other IT equipment.
• Troubleshoot Windows OS, Microsoft Office, software, hardware, and user-login issues.
• Provide technical support for interactive panels, smart boards, projectors, displays, and classroom AV equipment.
• Troubleshoot basic LAN, Wi-Fi, internet, network ports, and connectivity issues.
• Install, configure, and maintain computers, printers, software, and other IT devices.
• Provide basic support for biometric systems, CCTV, and other IT-enabled applications.
• Attend and resolve IT complaints through the school's system.
• Escalate unresolved issues to IT Manager, OEMs, or vendors and follow up until closure.
• Coordinate with external vendors for service calls, repairs, installations, and preventive maintenance.
• Maintain IT service records, complaint logs, and maintenance reports. Assist with IT setup and technical support for examinations, meetings, presentations, school events, and special activities.
• Provide basic technical guidance and training to teachers and staff on IT equipment and applications.
• Follow school policies relating to IT security, data confidentiality, backup, and authorized software usage.

Required Technical Skills

• Windows 10/11 troubleshooting
• Desktop & laptop hardware
• Microsoft Office / Microsoft 365
• Basic LAN, Wi-Fi, TCP/IP, DNS & DHCP
• Printers and peripherals
• Interactive panels / smart boards
• Projectors and AV equipment
• Basic CCTV & biometric troubleshooting
• IT asset and helpdesk management
• Vendor coordination and escalation

Preferred candidate profile

13 years of experience in IT Support / Helpdesk / Desktop Support.

Experience in a school, college, educational institution, or corporate environment will be preferred.

Experience handling classroom technology, interactive panels, networking, ERP systems, and vendor coordination will be an advantage.