IT Technician/ Desktop Support Engineer

Bihariji Ispat Udyog; Faridabad District; On-site; INR 240,000 - 460,000; Full time

Job summary

Bihariji Ispat Udyog is seeking an IT Support Technician to manage desktop, hardware, software, and network issues across the office environment.

The role covers Windows OS configuration, antivirus and patch management, CCTV and biometric devices, IT asset records, and user assistance to ensure smooth day-to-day operations.

You will coordinate with vendors, handle printer and network equipment, maintain backups, and ensure security compliance while delivering timely support to staff.

Qualifications

• Strong knowledge of computer hardware, Windows OS, and software installation.
• Good understanding of LAN, WAN, TCP/IP, Wi-Fi, and basic networking.
• Experience in printer troubleshooting, CCTV systems, and biometric devices.
• Knowledge of IT asset management, data backup, and antivirus tools.
• Strong troubleshooting, communication, and coordination skills.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, and other IT peripherals.
• Diagnose hardware faults and coordinate repairs or replacements.
• Install and configure Windows OS, MS Office, and other business applications.
• Troubleshoot software errors, system performance issues, and application failures.
• Ensure antivirus updates, system patches, and basic IT security compliance.
• Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network issues.
• Manage network printers and assist with routers, switches, and connectivity.
• Coordinate with internet service providers for network-related issues.
• Install and troubleshoot CCTV cameras, DVR/NVR systems, and related equipment.
• Maintain biometric attendance systems and other office IT devices.
• Coordinate with vendors for IT infrastructure maintenance.
• Maintain records of IT assets, including computers, laptops, printers, and accessories.
• Track equipment allocation, repairs, replacements, and warranties.
• Maintain IT inventory records and documentation.
• Provide timely technical assistance to employees for day-to-day IT issues.
• Maintain records of IT complaints and ensure timely resolution.
• Support email configuration, system setup, and data backup.
• Ensure smooth functioning of all office IT systems.

Job description

Key Responsibilities

Desktop & Hardware Support

• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, and other IT peripherals.
• Diagnose hardware faults and coordinate repairs or replacements.
• Perform preventive maintenance and system upgrades.

Software & Operating System Support

• Install and configure Windows OS, MS Office, and other business applications.
• Troubleshoot software errors, system performance issues, and application failures.
• Ensure antivirus updates, system patches, and basic IT security compliance.

Network & Internet Support

• Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network issues.
• Manage network printers and assist with routers, switches, and connectivity.
• Coordinate with internet service providers for network-related issues.

CCTV & Office IT Infrastructure

• Install and troubleshoot CCTV cameras, DVR/NVR systems, and related equipment.
• Maintain biometric attendance systems and other office IT devices.
• Coordinate with vendors for IT infrastructure maintenance.

IT Asset & Inventory Management

• Maintain records of IT assets, including computers, laptops, printers, and accessories.
• Track equipment allocation, repairs, replacements, and warranties.
• Maintain IT inventory records and documentation.

Employee Technical Support

• Provide timely technical assistance to employees for day-to-day IT issues.
• Maintain records of IT complaints and ensure timely resolution.
• Support email configuration, system setup, and data backup.
• Ensure smooth functioning of all office IT systems.

Required Skills

• Strong knowledge of computer hardware, Windows OS, and software installation.
• Good understanding of LAN, WAN, TCP/IP, Wi-Fi, and basic networking.
• Experience in printer troubleshooting, CCTV systems, and biometric devices.
• Knowledge of IT asset management, data backup, and antivirus tools.
• Strong troubleshooting, communication, and coordination skills.