Desktop Support Engineer

Corporate Infotech (CIPL); Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Corporate Infotech (CIPL) is seeking a skilled Desktop Support Engineer in Bengaluru to provide L1/L2 support for desktops, laptops, printers, and related IT infrastructure. You will troubleshoot hardware, software, OS, and network issues and assist with Active Directory user management, MS Office, Outlook, and Teams problems.

You will configure Windows OS, install business apps, manage assets, and coordinate with L2/L3 teams and vendors to resolve escalations while adhering to ITIL-style

Qualifications

• Proficient in troubleshooting Windows 10/11 desktops.
• Strong hardware and peripheral knowledge.
• Hands-on with MS Office, Outlook and Teams.
• Basic networking: LAN, TCP/IP, DNS, DHCP.
• Experience in printers and other peripherals trouble-shooting.
• Active Directory and user account management.
• Good communication and interpersonal skills.
• Ability to coordinate with multiple teams independently.

Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, scanners and peripherals.
• Troubleshoot hardware, software, OS and network issues.
• Install, configure and maintain Windows OS and business applications.
• Perform system setup, configuration and software installation.
• Handle user issues related to MS Office, Outlook and Teams.
• Troubleshoot LAN, Wi-Fi, TCP/IP and basic connectivity.
• Manage user accounts, password resets and access issues.
• Maintain IT assets, inventory and documentation.
• Coordinate with L2/L3 teams and vendors for unresolved issues.
• Follow service desk processes, ticketing and SLAs.
• Ensure timely resolution and proper incident documentation.

Skills

Windows 10/11

Desktop hardware

MS Office & Outlook

LAN & TCP/IP

Active Directory

Communication skills

Team coordination

Job description

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical support to end users and ensure smooth functioning of desktops, laptops, peripherals, applications, and IT infrastructure.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, scanners and other IT peripherals.
• Troubleshoot and resolve hardware, software, OS and network-related issues.
• Install, configure and maintain Windows operating systems and business applications.
• Perform system setup, configuration, software installation and troubleshooting.
• Handle user issues related to MS Office, Outlook, Teams and other standard applications.
• Troubleshoot LAN, Wi-Fi, TCP/IP and basic connectivity issues.
• Manage user accounts, password resets and access-related issues.
• Maintain IT assets, inventory and documentation.
• Coordinate with L2/L3 teams and vendors for unresolved technical issues.
• Follow IT service desk processes, ticketing procedures and SLA requirements.
• Ensure timely resolution and proper documentation of incidents and service requests.

Required Skills

• Strong knowledge of Windows 10/11 desktop troubleshooting.
• Good knowledge of Desktop/Laptop hardware and peripherals.
• Hands-on experience with MS Office, Outlook and Teams.
• Basic knowledge of LAN, TCP/IP, DNS, DHCP and networking.
• Experience in troubleshooting printers and other peripheral devices.
• Knowledge of Active Directory, user account management and password reset.
• Good communication and interpersonal skills.
• Ability to troubleshoot issues independently and coordinate with different teams.