IT Support Executive School IT Infrastructure & ERP Support

SGT Public School; Panvel; On-site; INR 350,000 - 550,000; Full time

Job summary

SGT Public School in Panvel requires an IT Infrastructure Professional to manage all campus IT systems, networks, and devices, while supporting the School ERP and smart classroom technologies. You will play a key role in maintaining uptime, security, and effective tech-enabled learning.

The role covers hardware, network, server rooms, ERP admin, user support, and vendor coordination, with a focus on staff and student IT services in a school environment.

Qualifications

• 2 years of IT support, networking, or system administration experience.
• Experience in schools, educational institutions, or corporate environments preferred.
• Experience with School ERP platforms and smart classroom technologies preferred.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and smart boards.
• Manage LAN, WAN, Wi‑Fi networks, and internet connectivity across the campus.
• Ensure uptime and reliability of all IT systems and infrastructure.
• Maintain server rooms, network racks, and associated hardware.
• Administer the School ERP system and user accounts.
• Provide technical support for admissions, attendance, examinations, fee management, and report card modules.
• Coordinate with ERP vendors for upgrades and issue resolution.
• Train staff on ERP usage and best practices.
• Support digital classrooms, projectors, interactive panels, and learning management systems.
• Assist teachers during online assessments, presentations, and technology-enabled learning sessions.
• Maintain audio-visual equipment used for school events and activities.
• SSchool ERP systems (Schoolknot, CampusCare, MyClassboard, Educare, etc.).
• Smart Boards and Interactive Panels
• CCTV and Access Control Systems
• Biometric Attendance Systems
• Basic Website & Social Media Support
• Provide first-level technical support to staff and students.
• Troubleshoot hardware, software, email, and connectivity issues.
• Maintain an IT helpdesk log and ensure timely closure of support tickets.
• Conduct preventive maintenance of IT equipment.
• Manage antivirus, firewall, and endpoint security systems.
• Ensure regular backup of critical school data.
• Monitor access controls and user permissions.
• Implement cybersecurity best practices and awareness programs.
• Maintain CCTV surveillance systems.
• Manage biometric attendance systems for staff.
• Support access control and visitor management systems.
• Maintain inventory of IT assets and software licenses.
• Track warranty, AMC, and vendor support agreements.
• Coordinate procurement of IT equipment and accessories.
• Liaise with internet service providers, ERP vendors, hardware suppliers, and AMC partners.
• Monitor vendor performance and service levels.

Skills

Hardware troubleshooting

Network administration

Windows OS

Microsoft 365

Google Workspace

Printer management

CCTV systems

Biometric systems

Server administration

Data backup

Problem-solving mindset

Strong communication

Customer service

Attention to detail

Time management

Job description

IT Infrastructure Management

• Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and smart boards.
• Manage LAN, WAN, Wi-Fi networks, and internet connectivity across the campus.
• Ensure uptime and reliability of all IT systems and infrastructure.
• Maintain server rooms, network racks, and associated hardware.

School ERP & Application Support

• Administer the School ERP system and user accounts.
• Provide technical support for admissions, attendance, examinations, fee management, and report card modules.
• Coordinate with ERP vendors for upgrades and issue resolution.
• Train staff on ERP usage and best practices.

Smart Classroom & Educational Technology Support

• Support digital classrooms, projectors, interactive panels, and learning management systems.
• Assist teachers during online assessments, presentations, and technology-enabled learning sessions.
• Maintain audio-visual equipment used for school events and activities.
• School ERP systems (Schoolknot, CampusCare, MyClassboard, Educare, etc.)
• Smart Boards and Interactive Panels
• CCTV and Access Control Systems
• Biometric Attendance Systems
• Basic Website & Social Media Support

User Support & Helpdesk

• Provide first-level technical support to staff and students.
• Troubleshoot hardware, software, email, and connectivity issues.
• Maintain an IT helpdesk log and ensure timely closure of support tickets.
• Conduct preventive maintenance of IT equipment.

Security & Data Protection

• Manage antivirus, firewall, and endpoint security systems.
• Ensure regular backup of critical school data.
• Monitor access controls and user permissions.
• Implement cybersecurity best practices and awareness programs.

CCTV, Biometric & Access Control Systems

• Maintain CCTV surveillance systems.
• Manage biometric attendance systems for staff.
• Support access control and visitor management systems.

IT Asset Management

• Maintain inventory of IT assets and software licenses.
• Track warranty, AMC, and vendor support agreements.
• Coordinate procurement of IT equipment and accessories.

Vendor Coordination

• Liaise with internet service providers, ERP vendors, hardware suppliers, and AMC partners.
• Monitor vendor performance and service levels.

Key Performance Indicators (KPIs)

Operational KPIs

• IT system uptime of 99% or higher.
• Average ticket resolution time.
• Network and in

Service KPIs

• User satisfaction ratings.
• Number of recurring technical issues.
• Preventive maintenance compliance.

Experience Requirements

Essential

• 2 years of experience in IT support, networking, or system administration.

Preferred

• Experience in schools, educational institutions, or corporate environments.
• Experience working with School ERP platforms and smart classroom technologies.

Skills & Competencies

Technical Skills

• Hardware troubleshooting
• Network administration
• Windows operating systems
• Microsoft 365 and Google Workspace
• Printer and peripheral management
• CCTV and biometric systems
• Basic server administration
• Data backup and recovery

Behavioral Competencies

• Problem-solving mindset
• Strong communication skills
• Customer service orientation
• Attention to detail
• Ability to work independently
• Time management and prioritization

Reporting Structure

Reports To: HR & Administration Manager / Principal