Desktop Support Engineer

3i Infotech Limited; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

3i Infotech Limited Chennai is seeking a desktop support professional to install, configure, and maintain desktops and laptops across the organization. You will diagnose hardware, software, and OS issues and provide timely end-user support with emphasis on Windows OS and MS Office.

You will handle network connectivity troubles, printer issues, IMAC activities, antivirus updates, backups, and compliance with IT policies, coordinating with vendors and internal teams to ensure service levels are

Qualifications

• Minimum 2 years in desktop support, with at least 1 year in an enterprise IT environment.
• Good knowledge of desktop and laptop hardware, troubleshooting, and break-fix support.
• Hands-on with Windows operating systems and MS Office applications.
• Knowledge of printer installation, configuration, and troubleshooting.
• Understanding of networking concepts, including LAN, Wi-Fi, switches, and routers.
• Experience with software installation, antivirus management, patching, and system maintenance.
• Basic knowledge of video conferencing equipment and connectivity.
• Good communication, problem-solving, and coordination skills.
• Ability to coordinate with internal teams and external vendors for timely issue resolution.

Responsibilities

• Install, configure, and maintain desktops and laptops per organizational requirements.
• Diagnose and resolve hardware, software, and OS issues promptly.
• Provide support for Windows OS, MS Office, and other office applications.
• Troubleshoot LAN and Wi-Fi connectivity issues.
• Handle printer installation, configuration, and troubleshooting.
• Install and configure software on end-user systems.
• Execute IMAC activities for desktops and laptops.
• Coordinate with OEMs, vendors, and IT teams for resolutions.
• Manage antivirus updates, security patches, backups, and change management per policies.
• Assist with video conferencing setup when required.
• Maintain records of incidents and service requests.

Skills

Desktop support

Windows OS

MS Office

Networking concepts

Printer troubleshooting

Video conferencing equipment setup

Communication skills

Problem-solving

Vendor coordination

Job description

Role & responsibilities: :

• Install, configure, and maintain desktops and laptops as per organizational requirements.
• Diagnose and resolve hardware, software, and operating system issues in a timely manner.
• Provide support for Windows OS, MS Office, and other office automation applications.
• Troubleshoot network connectivity issues, including LAN and Wi-Fi connectivity.
• Perform hardware break-fix activities and troubleshoot printer-related issues.
• Install and configure software applications on end-user systems.
• Execute IMAC activities (Install, Move, Add, and Change) for desktops and laptops.
• Coordinate with OEMs, third-party vendors, and internal IT teams for issue resolution.
• Manage antivirus updates, security patches, system backups, and change management as per defined policies and procedures.
• Assist with connecting and setting up video conferencing equipment when required.
• Maintain records of incidents, service requests, and troubleshooting activities.
• Ensure compliance with IT policies, security standards, and service-level requirements.

Preferred candidate profile :

• Minimum 2 years of experience in desktop support, with at least 1 year in an enterprise IT environment.
• Good knowledge of desktop and laptop hardware, troubleshooting, and break-fix support.
• Hands‑on experience with Windows operating systems and MS Office applications.
• Knowledge of printer installation, configuration, and troubleshooting.
• Understanding of networking concepts, including LAN, Wi-Fi, switches, and routers.
• Experience with software installation, antivirus management, patching, and system maintenance.
• Basic knowledge of video conferencing equipment and connectivity.
• Good communication, problem-solving, and coordination skills.
• Ability to coordinate with internal teams and external vendors for timely issue resolution.