It Support Engineer

Pragati Infra Pvt Ltd; Kolad; On-site; INR 300,000 - 420,000; Full time

Job summary

Pragati Infra Pvt Ltd in Maharashtra, Kolad invites an IT support professional to handle hardware and software issues for laptops, desktops, printers, CCTV systems and network connectivity across the organization.

You will troubleshoot problems, configure new employee accounts on Active Directory, perform routine maintenance such as patching operating systems and updating antivirus definitions, and collaborate with cross-functional teams to identify root causes and ensure reliable IT services.

Responsibilities

• Provide technical support to end-users for hardware and software issues related to laptops, desktops, printers, CCTV systems, internet/network-related issues.
• Troubleshoot and resolve technical problems using various tools such as asset management software.
• Configure new employee accounts on company's IT infrastructure including Active Directory.
• Perform routine maintenance tasks like patching operating systems, updating antivirus definitions etc.
• Collaborate with other teams to identify root causes of recurring issues.

Job description

Roles and Responsibilities

• Provide technical support to end-users for hardware and software issues related to laptops, desktops, printers, CCTV systems, internet/network-related issues.
  
• Troubleshoot and resolve technical problems using various tools such as asset management software.
  
• Configure new employee accounts on company's IT infrastructure including Active Directory.
  
• Perform routine maintenance tasks like patching operating systems, updating antivirus definitions etc.
  
• Collaborate with other teams to identify root causes of recurring issues.