Desktop Support Engineer

Aforeserve; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Aforeserve is seeking a technical support specialist based in Mumbai, India. The role involves providing desktop support, troubleshooting hardware and software issues, and managing Active Directory accounts. Candidates must be proficient in resolving technical challenges and collaborating with team members.

This position offers the opportunity to work in a dynamic environment while assisting end-users with technology-related issues and ensuring seamless operation of IT infrastructure.

Responsibilities

• Provide desktop support to end-users, troubleshooting and resolving technical issues.
• Install, configure, and maintain desktops/laptops and peripherals.
• Troubleshoot LAN/WLAN issues with various tools.
• Manage Active Directory user accounts and group policies.
• Collaborate with team members on complex technical issues.

Job description

Roles and Responsibilities

• Provide desktop support to end-users, troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
• Install, configure, and maintain desktops/laptops, printers, scanners, and other peripherals.
• Troubleshoot LAN/WLAN issues using various tools such as ping/tracert/mstsc etc.
• Manage Active Directory user accounts and group policies.
• Collaborate with team members to resolve complex technical issues.