Desktop Support Engineer

Microland; Mahesana; On-site; INR 180,000 - 300,000; Full time

Job summary

Microland in India is seeking a Desktop Support Technician to provide daily technical support for desktops and endpoint devices. You will assist IT teams with hands-on hardware and software troubleshooting and document solutions.

The role involves configuring desktops, peripherals, remote desktop troubleshooting, and maintaining support tickets while adhering to organizational policies. Experience with Windows OS versions, asset management, SOP-based processes, disk management, encryption, and

Qualifications

• Basic troubleshooting on Windows OS (XP, 7, 10, 11)
• Understanding of IT assets, desktop applications, and SOP-based support
• Remote desktop & application troubleshooting
• Disk management, disk encryption, wireless configuration
• Email client setup and connectivity troubleshooting
• Printer & copier troubleshooting (local & remote)

Responsibilities

• Provide daily technical support for desktops and endpoint devices
• Hands & feet support for IT teams
• Install, assemble, and configure desktops and peripherals
• Update and manage support tickets
• Perform system changes as per organizational policies
• Remote desktop troubleshooting
• Maintain technical documentation

Skills

Windows troubleshooting

Remote desktop

IT assets

Printer troubleshooting

Disk management

Email setup

Wireless configuration

Job description

Role & responsibilities

Key Responsibilities Desktop Support

• Provide daily technical support for desktops and endpoint devices
• Hands & feet support for IT teams
• Install, assemble, and configure desktops and peripherals
• Update and manage support tickets
• Perform system changes as per organizational policies
• Remote desktop troubleshooting
• Maintain technical documentation

Technical Skills Required

• Basic troubleshooting on Windows OS (XP, 7, 10, 11)
• Understanding of IT assets, desktop applications, and SOP-based support
• Remote desktop & application troubleshooting
• Disk management, disk encryption, wireless configuration
• Email client setup and connectivity troubleshooting
• Printer & copier troubleshooting (local & remote)