Desktop Support Engineer

Tekskills; Pune District; On-site; INR 240,000 - 480,000; Full time

Job summary

Tekskills in Pune, India, seeks a capable IT technician to provide multi-channel support, install hardware, software, and networking equipment, and troubleshoot connectivity issues.

Ideal candidates will have hands-on experience with Windows, macOS, Linux, and common productivity tools, plus the ability to diagnose problems, log issues, and manage equipment inventory. This on-site role offers diverse IT support duties.

Qualifications

• Proficiency in Windows, macOS and Linux environments.
• Familiarity with productivity, collaboration, and security software.
• Ability to review logs, monitor systems and run tests.

Responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently

Skills

Operating Systems

Hardware

Software

Diagnostics

Networking Concepts

Job description

Role & responsibilities

Technical Knowledge:

• Operating Systems: Knowledge of operating systems like Windows, macOS and Linux distributions
• Hardware: Understanding of computer components, printers, networks.
• Software: Familiarity with productivity software, collaboration tools, security programs, etc.
• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
• Networking Concepts: should have knowledge LANs, WANs, Wi‑Fi, VPNs etc. function

Responsibilities :

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment

Escalating complex issues to the appropriate teams if unable to resolve them independently

Preferred candidate profile