IT Support Engineer

PeopleStrong; India; On-site; INR 350,000 - 600,000; Full time

Job summary

PeopleStrong is seeking an IT Support specialist to provide first and second-line helpdesk support for staff, covering hardware, software, and network issues. You will configure devices, manage user accounts, and ensure secure access across systems.

Responsibilities include onboarding new joiners, offboarding departing employees, and maintaining thorough records in the helpdesk system. The role involves hands-on IT infrastructure maintenance and collaboration with senior staff as needed.

Qualifications

• Hands-on experience diagnosing IT issues across hardware, software, network, and systems.
• Familiarity with Active Directory, VPNs, and basic security practices preferred.
• Ability to document issues and resolutions clearly in a ticketing system.

Responsibilities

• Provide first/second-line IT support for employees via in-person, phone, or remote access.
• Set up and issue laptops/desktops and peripherals; maintain asset inventory.
• Install, update, and license software; manage user accounts and access permissions.
• Monitor and maintain the office IT infrastructure and escalate complex issues.
• Prepare devices for onboarding; retrieve and wipe devices during offboarding; maintain ticket records.

Skills

Troubleshooting

Hardware setup

Software installation

IT infrastructure

Onboarding/offboarding

Job description

• Troubleshoot and resolve IT issues – Provide first/second-line technical support to employees for hardware, software, network, and system problems, either in person, over phone, or via remote access.
• Manage hardware and equipment – Set up, configure, and issue laptops/desktops, peripherals, and other IT equipment to new and existing employees; maintain an inventory of company IT assets.
• Handle software installation and access – Install, update, and license software applications; manage user accounts, email setup, and access permissions (e.g., Active Directory, VPN, systems logins).
• Maintain IT infrastructure – Monitor and maintain office network, servers, printers, and other systems to ensure smooth day-to-day operations; elevate complex issues to senior IT staff or vendors when needed.
• Support onboarding/offboarding and documentation – Prepare and configure devices for new joiners, retrieve and wipe equipment from exiting employees, and maintain records/tickets of issues resolved using a helpdesk/ticketing system.