End User Support Engineer

Hitachi Systems; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Hitachi Systems is seeking an IT support professional to provide end-user assistance for hardware and software, troubleshoot issues, and manage incident tickets to ensure timely resolutions.

The role requires collaboration with multiple teams to handle escalations and perform routine maintenance such as patch management, antivirus updates, and disk space monitoring, while ensuring IT asset management practices are followed.

Qualifications

• End-user support and issue resolution.
• Experience with incident tickets and tracking progress.
• Ability to collaborate with cross-functional teams.
• Familiarity with patch management and antivirus updates.
• Knowledge of asset, license, and expirations tracking.

Responsibilities

• Provide end-user support for hardware and software issues, including troubleshooting and resolving technical problems.
• Manage incident tickets using ticketing tools to track progress and ensure timely resolution.
• Collaborate with other teams to resolve complex issues that require escalation.
• Perform routine maintenance tasks such as patch management, antivirus updates, and disk space monitoring.
• Ensure compliance with IT asset management processes by tracking inventory, licenses, and expirations.

Skills

End-user support

Troubleshooting

Incident management

Escalation handling

Patch management

Antivirus updates

IT asset management

Collaboration

Tools

Ticketing systems

Job description

Roles and Responsibilities

• Provide end-user support for hardware and software issues, including troubleshooting and resolving technical problems.


• Manage incident tickets using ticketing tools to track progress and ensure timely resolution.


• Collaborate with other teams to resolve complex issues that require escalation.


• Perform routine maintenance tasks such as patch management, antivirus updates, and disk space monitoring.


• Ensure compliance with IT asset management processes by tracking inventory, licenses, and expirations.