Desktop Support Engineer L1 And L2

Vibry Business Solutions; Bengaluru, Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

Vibry Business Solutions in Bengaluru seeks an IT Support specialist to provide phone, email, remote and in-person assistance, troubleshoot a broad range of technical problems, and ensure smooth operation of end-user systems.

You will install and configure computer hardware, software, peripherals, and networking gear, diagnose root causes, manage technology inventory, document issues in a ticketing system, and train users as needed.

Responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently
• Providing new system orientation and training to end users
• Documenting technical issues and solutions in a ticketing system

Job description

Role & responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently
• Providing new system orientation and training to end users
• Documenting technical issues and solutions in a ticketing system