IT Support Engineer

Larsen & Toubro; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Larsen & Toubro in Mumbai seeks an IT Support Analyst to provide frontline and second-line technical assistance for hardware, software, networks, and systems. You will support employees in person, via phone, or remotely to minimise downtime and maintain productivity.

The role covers device provisioning for new hires, asset inventory upkeep, software licensing, user accounts (AD, VPN), and IT ticket handling. A strong customer service mindset helps teams stay connected.

Responsibilities

• Troubleshoot and resolve IT issues; provide first/second-line support for hardware, software, network, and systems.
• Set up and issue laptops/desktops and peripherals; maintain inventory of IT assets.
• Install, update and license software; manage user accounts, email setup and access (e.g., Active Directory, VPN).
• Monitor and maintain office network, servers and printers; escalate complex issues to senior IT staff or vendors.
• Prepare devices for new joiners and wipe equipment from exiting staff; document resolved issues in helpdesk tickets.

Job description

• Troubleshoot and resolve IT issues – Provide first/second-line technical support to employees for hardware, software, network, and system problems, either in person, over phone, or via remote access.
• Manage hardware and equipment – Set up, configure, and issue laptops/desktops, peripherals, and other IT equipment to new and existing employees; maintain an inventory of company IT assets.
• Handle software installation and access – Install, update, and license software applications; manage user accounts, email setup, and access permissions (e.g., Active Directory, VPN, systems logins).
• Maintain IT infrastructure – Monitor and maintain office network, servers, printers, and other systems to ensure smooth day-to-day operations; escalate complex issues to senior IT staff or vendors when needed.
• Support onboarding/offboarding and documentation – Prepare and configure devices for new joiners, retrieve and wipe equipment from exiting employees, and maintain records/tickets of issues resolved using a helpdesk/ticketing system.