IT Support Engineer

Keka Technologies Private Limited; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Keka Technologies Private Limited is seeking a Desktop Support Engineer to diagnose and resolve hardware and software issues, manage end-user devices, and deliver strong IT support across the organization. This on-site, full-time role requires hands-on troubleshooting and user assistance.

The position involves OS installation and maintenance, software updates, asset management, VPN support, and adherence to security policies.

Qualifications

• Diagnosing and resolving hardware and software issues in an enterprise IT environment.
• Managing and maintaining end-user devices across the organization.
• Providing outstanding customer service and IT support to users.

Responsibilities

• Respond to user inquiries via phone, email, or in-person.
• Troubleshoot and resolve hardware and software problems on desktops, laptops, printers, and peripherals including LAN and Wi-Fi.
• Provide technical guidance to end-users on-site and remotely.
• Install, configure, and upgrade hardware components (CPU, RAM, HDD/SSD, graphics).
• Manage IT asset inventory, tickets, and documentation.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux).
• Install, update, and maintain software applications including antivirus, productivity tools, and firewall.
• Assist with software license management and compliance.
• Assist with VPN setup and remote access troubleshooting.
• Implement security policies including password management and data protection.
• Assist with audits and data privacy compliance.
• Maintain records of support requests and resolutions; update technical documentation and user guides.
• Provide basic training on IT systems and applications; promote IT security awareness.

Job description

Job Description

Desktop Support Engineer

Job Summary

As a Desktop Support Engineer, you will be responsible for diagnosing and resolving hardware and software issues, managing and maintaining end-user devices, and providing exceptional customer service to ensure the efficient functioning of an organization's IT systems.

On-Site full-time Job role

Key Responsibilities

• Respond promptly to user inquiries via phone, email, or in-person.
• Troubleshoot and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals including LAN and Wi-Fi.
• Provide technical guidance and assistance to end-users, both on-site and remotely.
• Install, configure, and upgrade hardware components, including CPUs, RAM, hard drives, and graphics cards.
• Manage inventory of IT assets, including tracking, ticketing and documentation.
• Install, configure, and troubleshoot operating systems (e.g., Windows, macOS, Linux).
• Install, update, and maintain software applications, including antivirus and productivity tools, Firewall.
• Assist with software license management and compliance.
• Assist with VPN setup and troubleshooting for remote users.
• Implement and enforce security policies, including password management and data protection.
• Assist with compliance audits and adhere to data privacy regulations.
• Maintain accurate records of support requests, resolutions, and IT assets.
• Create and update technical documentation and user guides.
• Provide basic training to end-users on IT systems and applications.
• Promote IT security awareness and best practices among employees.

Shift: Rotational Shift (Day, Night) 5 days working (Mon-Fri)