IT Service Specialist

DHL Group; India; Remote; INR 300,000 - 450,000; Full time

Job summary

DHL Supply Chain in India is seeking a customer support representative to respond to inquiries by email, provide accurate information about products and services, and resolve customer issues promptly.

You will collaborate with internal teams to resolve complex problems, maintain high levels of customer satisfaction through clear, timely communication, and continuously update your knowledge to offer informed support.

Responsibilities

• Respond to customer inquiries via email in a timely and professional manner.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain high levels of customer satisfaction through effective communication.
• Continuously update knowledge of products and services to provide informed support.

Job description

• Respond to customer inquiries via email in a timely and professional manner.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain high levels of customer satisfaction through effective communication.
• Continuously update knowledge of products and services to provide informed support.