IT Technical Support Associate

Aether Innovations; Cuttack; On-site; INR 250,000 - 400,000; Full time

Job summary

Aether Innovations in India is seeking a customer technical support specialist to provide assistance via phone, email, or chat, and to troubleshoot complex issues.

You will collaborate with internal teams, maintain product knowledge, and create technical documentation to help customers quickly resolve requests.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and professional manner.
• Collaborate with internal teams to identify and implement solutions for customer requests and issues.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
  
• Troubleshoot and resolve complex technical issues in a timely and professional manner.
  
• Collaborate with internal teams to identify and implement solutions for customer requests and issues.
  
• Develop and maintain comprehensive knowledge of our products and services.
  
• Create and maintain technical documentation and knowledge base articles.
  
• Participate in training and development programs to enhance technical skills and knowledge.