Customer Support Specialist

KAAPRO; Surat; On-site; INR 240,000 - 360,000; Full time

Job summary

A customer service-focused company in Surat, Gujarat, is looking for a dedicated professional to serve as the primary point of contact for customer requests and complaints. The role involves assisting with service center processes, troubleshooting, and resolving issues promptly. Candidates should be comfortable maintaining detailed records and analyzing customer feedback. The ideal candidate will work collaboratively with internal teams to enhance customer experience, ensuring service delivery meets high standards.

Responsibilities

• Serving as the primary point of contact for customer requests and complaints via phone and email.
• Assisting customers with service center processing and tracking updates.
• Identifying and resolving customer problems promptly by coordinating with internal teams.
• Maintaining accurate records of customer interactions and complaints.
• Gathering customer feedback to identify improvement trends in service delivery.
• Working closely with other departments to ensure a seamless customer experience.

Job description

• Serving as the primary point of contact for Customer request, complaints, and requests via phone, email.
• Assisting customers with Service Center inward processing, tracking current update, providing required information, Setting priorities (communication with Management)
• Identifying, troubleshooting, and resolving customer problems promptly and effectively, often by coordinating with internal teams like sales, Service Center, and management.
• Maintaining accurate and detailed records of customer interactions, transactions, comments, and complaints.
• Gathering and analysing customer feedback to identify trends and areas for improvement in service delivery and assisting in the development of new customer service policies and procedures.
• Working closely with other departments to ensure a seamless customer experience.