Customer Service Officer

Au Small Finance Bank Ltd.; North Tripura District; On-site; INR 167,000 - 279,000; Full time

Job summary

Au Small Finance Bank Ltd. in India is seeking a customer service professional to handle inquiries, provide accurate product information, and resolve issues with courtesy.

You will build lasting relationships, collaborate with internal teams on complex complaints, contribute to service improvements, and maintain deep product knowledge to support every customer interaction. This role requires patience, clear communication, and a customer-first mindset to drive satisfaction and loyalty across our

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide accurate information about products and services.
• Build strong relationships to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide accurate information about products and services to customers.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.