Customer Service Executive

Tata Capital; Kakinada; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital in Kakinada, Andhra Pradesh, India is seeking a customer service professional to handle inquiries and resolve issues promptly across phone, email and chat.

You will collaborate with internal teams to improve the overall customer experience, maintain deep knowledge of Tata Capital's products and services, and identify upsell and cross-sell opportunities to add value for customers.

Responsibilities

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Resolve complex customer complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and maintain thorough knowledge of products and services offered by the company.
• Identify opportunities to upsell and cross-sell relevant products or services.

Job description

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Resolve complex customer complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and maintain thorough knowledge of products and services offered by the company.
• Identify opportunities to upsell and cross-sell relevant products or services.