Customer Service Executive

Tata Capital; Shahdol; On-site; INR 300,000 - 460,000; Full time

Job summary

Tata Capital is seeking a Customer Support Executive to handle inquiries, provide accurate product information, and build strong customer relationships. You will collaborate with internal teams to resolve issues and escalate complex problems to senior management when needed.

The role requires maintaining deep product knowledge and delivering expert guidance to customers. Based in Shahdol, Madhya Pradesh, this full-time position offers an opportunity to contribute to a growing financial services

Responsibilities

• Handle customer inquiries professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to enhance satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Identify and escalate complex issues to senior management when necessary.
• Maintain high product knowledge to provide expert advice.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to enhance satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Identify and escape complex issues to senior management when necessary.
• Maintain high product knowledge to provide expert advice.