Customer Care Associate

Shoppers Stop; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Shoppers Stop is seeking a Customer Service Executive in Nagpur. You will assist customers with inquiries, provide product information and recommendations to enhance their shopping experience.

Responsibilities include resolving complaints promptly, maintaining accurate interaction records, and collaborating with internal teams to improve overall service quality. A courteous, professional approach is essential to succeed in this role.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products, services, and policies.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products, services, and policies.