IT Resident Desktop Engineer L1 L2 Support

S R Manpower Thane; Mumbai; On-site; INR 400,000 - 620,000; Full time

Job summary

S R Manpower Thane is seeking an IT Support professional to handle hardware, OS, and basic application knowledge. The role involves resolving technical support calls via phone, email, and helpdesk, with a focus on basic networking and user account setup.

The candidate should have 2–5 years of experience, and educational backgrounds such as BSC IT, BCA, or a Diploma in IT. Strong communication skills and a willingness to learn are essential.

Qualifications

• Experience in resolving technical support calls via phone, email, and helpdesk.
• Good oral and written communication skills.
• Willing to learn and grow in a technical support environment.

Responsibilities

• Handle hardware, OS, and basic application queries.
• Resolve technical support calls via phone, emails, and helpdesk.
• Maintain inventory of hardware and software and assist with backups.

Skills

Hardware knowledge

OS troubleshooting

Networking basics

Helpdesk support

Education

BSC IT

BCA

Diploma in IT

Job description

Role & responsibilities

• Candidate should have Hardware,OS and basics application knowledge.
• Resolving technical support calls over Phone , Mails , Helpdesk.
• Candidate should have basic Networking (Active and Passive) Knowledge.
• Setting up user Accounts and profile networks.
• Basic knowledge of windows server ,Anti- Virus and Firewall.
• Maintain Inventory of Hardware and Software.
• Maintain daily and weekly backup server.
• Coordinate with various service providers (Email, access control, software.CCTV).
• Versatile in End point Detection and in prevention tools thwart malicious hacks.

Preferred candidate profile

• Experience of 2 to 5 Years.
• BSC IT / BCA / Diploma.
• Good Oral and Written Communication skills.
• Willing to learn and grow.