Opening For Desktop Engineer-Belapur

CMS Info Systems (CMS); Navi Mumbai; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

CMS Info Systems (CMS) is seeking a Desktop Engineer L1 to support end users across desktops, laptops, printers, and other IT equipment in Navi Mumbai. The role encompasses hardware, software, and basic network troubleshooting.

You will provide remote and on-site support to Head Office and regional offices, manage asset inventory, and coordinate with Admin/Logistics for asset movement. Strong communication skills are essential for success.

Qualifikationen

• 4 to 5 years of IT support experience.
• Good communication with end users.
• Ability to communicate effectively with cross-functional teams.

Aufgaben

• Handle day-to-day IT issues for End Users - desktops, laptops, printers, scanners, and other IT equipment.
• Handle day-to-day issues related to Network LAN, WAN and Wi-Fi.
• Provide L1 level remote and telephonic support to Head office & Regional offices / branches.
• Escalation handling of L2 level issues from regional IT team.
• Maintain asset inventory and documentation of IT Infra / User lists.

Kenntnisse

IT support

Networking

Windows servers

Active Directory

DNS

DHCP

LAN/WAN

VPN

VMware

Veritas

Bacula

ITIL

Tools

Veritas

Bacula

Jobbeschreibung

Desktop Engineer L1 - Job Description

Responsibilities:

• Handling day-to-day IT issues/problems related to End Users - desktops, laptops, printers, scanners, and other IT equipment for resolution.
• Handling day-to-day issues/problems related to Network LAN, WAN and Wi-Fi
• Providing L1 level support to Head office & Regional offices / branches over remote access & telephone
• Handling L2 level escalations from regional IT team for resolution
• Responsible for daily IT activities of
• Antivirus client Installation and definition updates
• Windows WSUS client installation and patch updates
• Installation / Troubleshooting of software installed
• Hardware-related issues
• Maintaining asset inventory.
• Configuration of user profiles for new joiners.
• Providing remote support for WFH or remote location users.
• Network-related support and basic troubleshooting of network connectivity
• Troubleshooting Internet connectivity issues
• Creating shared drive/folder sharing and providing asset to the users as per the approval.
• VPN client installation and troubleshooting.
• Installation and troubleshooting of various issues with network printers.
• Troubleshooting MPLS connectivity issues within CMS branch locations
• Installing, configuring & troubleshooting Windows servers, Linux servers, VMware,
• Troubleshooting email-related issues of users using POP, IMAP & web clients and Outlook-related issues.
• Supporting in basic troubleshooting of CMS in-house application issues
• Relocating desktops / Printers as per Business approval within CMS Offices and coordinating with Admin/Logistics for asset movement to other locations
• Responsible for Documentation of all IT Infra / User list / Inventory Management / Access Rights / Application / Software List / Change Requests with 100% accuracy
• Ensure daily reporting to IT Manager about daily task lists / Incident Reports Review / Checklist Review
• Documentation of all IT processes and IT tasks
• Co-ordinate with procurement team for procurement of IT assets and interact with vendors for delivery of material
• Co-ordination with Internal Departments and External Vendors.
• Basic Technical knowledge of the following technologies
• Basic troubleshooting techniques for LAN, WAN & WiFi
• AD, DNS, DHCP, TCP / IP, GW
• Hands-on managing switches, routers.
• Active Directory, DHCP, DNS.
• Backup Applications Veritas, Bacula
• knowledge on ITIL Process.

Experience and Skills

• 4 to 5 years of experience in managing IT support of Servers, Desktops, Network.
• Be well-versed in Basic communication skills
• Ability to effectively communicate with end users