Desktop Support Engineer

PSR It Services; Hyderabad; Presencial; INR 250 000 - 400 000; Tempo integral

Resumo da oferta

PSR It Services in Hyderabad, Telangana, is seeking an L1 IT Support Technician to provide first-level support for desktops, laptops, printers, and end-user IT issues. You will troubleshoot hardware and software problems and ensure smooth day-to-day IT operations.

Responsibilities include OS installation and configuration, Office 365/Outlook support, incident logging, prioritizing requests, and escalating complex issues to L2.

Qualificações

• Diploma or Bachelor's degree in CS/IT or related field.
• 1–6 years of desktop support or IT helpdesk experience.
• Freshers with strong troubleshooting skills may apply.

Responsabilidades

• Provide L1 technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows OS and business apps.
• Diagnose basic hardware, software, network, and login issues.
• Support Outlook emails, password resets, and user accounts.
• Assist with system setup, software updates, and antivirus checks.
• Log and track incidents using the IT ticketing system.
• Escalate complex issues to L2 support when needed.
• Maintain IT asset inventory and support documentation.
• Follow IT security policies and SLAs.

Conhecimentos

Windows 10/11

Hardware troubleshooting

Microsoft Office/Outlook

LAN/Wi‑Fi troubleshooting

Communication skills

Formação académica

Diploma / Bachelor's in CS or IT

Ferramentas

IT ticketing system

Microsoft Office

Descrição da oferta de emprego

Job Description: L1 IT Support Technician

Location: Hyderabad, Telangana
Department: IT Infrastructure & Support
Experience: 15 Years
Employment Type: Full-Time

Job Summary

We are looking for an L1 IT Support Technician to provide first-level technical support for desktop and laptop systems, operating systems, and end-user IT issues. The candidate will be responsible for troubleshooting hardware and software problems, resolving user queries, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide L1 technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows operating systems and standard business applications.
• Diagnose and resolve basic hardware, software, network connectivity, and login-related issues.
• Support Microsoft Office applications, email, password resets, and user account access.
• Assist with system setup, software installation, updates, patches, and antivirus checks.
• Log, track, and update incidents and service requests using the IT ticketing system.
• Escalate unresolved or complex technical issues to L2 support teams.
• Maintain IT asset inventory, system allocation records, and support documentation.
• Follow IT security policies, standard operating procedures, and service-level agreements (SLAs).

Required Skills

• Basic knowledge of Windows 10/11 operating systems.
• Understanding of desktop and laptop hardware, peripherals, and troubleshooting.
• Familiarity with Microsoft Office, Outlook, and basic application support.
• Basic knowledge of LAN, Wi-Fi, TCP/IP, DNS, and network troubleshooting.
• Good communication, problem-solving, and customer-service skills.
• Ability to manage multiple support requests and prioritize issues effectively.

Education & Experience

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–6 years of experience in desktop support, IT helpdesk, or technical support.
• Freshers with relevant technical knowledge and strong troubleshooting skills may also apply.

Preferred Certifications

• CompTIA A+, Microsoft certifications, or equivalent IT support certifications.

Key Competencies

• Customer-focused approach
• Troubleshooting and analytical skills
• Teamwork and coordination
• Documentation and attention to detail
• Willingness to learn new technologies