It Executive

Mankind Pharma; Sirmaur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mankind Pharma is seeking an experienced IT Infrastructure specialist to provide frontline support for desktops, laptops, and printers, while maintaining Windows OS, MS 365, VPN, and security configurations.

You will manage network and security posture, assist with ISMS compliance, and collaborate with vendors for BCM/DR initiatives. Strong diagnostics, communication, and cross-functional teamwork are essential.

Qualifications

• 5-9 years of relevant IT Infrastructure/Desktop Support experience.
• Strong knowledge of Windows OS, MS 365, AD, VPN, and endpoint management.
• Experience with LAN/WAN, switches, routing, DNS/DHCP, and network troubleshooting.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, troubleshoot, and maintain Windows OS, Microsoft 365 apps, VPN, email, and approved software.
• Manage and resolve hardware, software, OS, and network issues; maintain incident and service request records.
• Support LAN, WAN, Wi-Fi, internet connectivity, switches, routers, access points, VLANs, DNS, DHCP, and related network infrastructure.
• Monitor network performance, coordinate with service providers, and maintain network diagrams, IP inventories, and configuration records.
• Administer endpoint security solutions including Antivirus/EDR, patch management, vulnerability remediation, system hardening, and policy compliance.
• Monitor and report cybersecurity incidents, phishing, malware alerts, and unauthorized access; assist investigations and corrective actions.
• Ensure ISMS compliance by maintaining SOPs, policies, records, audit evidence, risk assessments, CAPA tracking, and regulatory docs.
• Participate in audits and support access reviews, asset management, backups, and security compliance activities.
• Support Business Continuity and Disaster Recovery initiatives; coordinate with OEMs and vendors; promote cybersecurity awareness.

Skills

5-9 years

Windows OS

Microsoft 365

Active Directory

VPN access

Endpoint management

LAN/WAN

Security controls

ISMS ISO27001

IT audits

CAPA tracking

Communication skills

Education

BCA / MCA

Tools

Windows Server

Antivirus/EDR

Firewall management

Email Security

Web Filtering

DNS/DHCP management

VLANs management

VPN

Job description

Role & responsibilities

1. Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals, ensuring minimum downtime and effective user support.
   
2. Install, configure, troubleshoot, and maintain Windows operating systems, Microsoft 365 applications, VPN connectivity, email services, and approved business software.
   
3. Manage and resolve hardware, software, operating system, and network-related issues while maintaining incident and service request records.
   
4. Support LAN, WAN, Wi-Fi, Internet connectivity, managed switches, routers, access points, VLANs, DNS, DHCP, and related network infrastructure.
   
5. Monitor network performance and availability, coordinate with service providers and vendors, and maintain network diagrams, IP inventories, and configuration records.
   
6. Administer endpoint security solutions including Antivirus/EDR, security patch management, vulnerability remediation, system hardening, and compliance with security policies.
   
7. Monitor and report cybersecurity incidents, phishing attempts, malware alerts, unauthorized access activities, and support incident investigation and corrective actions.
   
8. Ensure compliance with ISMS requirements by maintaining SOPs, policies, records, audit evidence, risk assessments, CAPA tracking, and regulatory documentation.
   
9. Participate in internal, external, customer, and regulatory audits while supporting access reviews, asset management, backup verification, and security compliance activities.
   
10. Support Business Continuity (BCP) and Disaster Recovery (DR) initiatives, coordinate with OEMs and vendors, and promote cybersecurity awareness across the organization.

Preferred candidate profile

• Qualification: BCA / MCA from a recognized university.
• Experience: 5-9 years of relevant experience in IT Infrastructure, Desktop Support, Network Administration, Cybersecurity, and IT Compliance.
• Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, VPN, and endpoint management.
• Hands-on experience in LAN/WAN, Wi-Fi, Switching, Routing, VLANs, DNS, DHCP, and network troubleshooting.
• Good understanding of Cybersecurity controls, Antivirus/EDR solutions, Vulnerability Management, Patch Management, and Security Incident Response.
• Experience in ISMS, ISO 27001, IT Audits, SOP Management, CAPA tracking, and regulatory compliance.
• Familiarity with Firewall Management, Email Security, Web Filtering, Access Management, and Data Protection controls.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills, user-handling skills, and stakeholder management capabilities.
• Ability to coordinate with cross-functional teams, vendors, service providers, and support Business Continuity and Disaster Recovery activities.