Desktop Support Engineer 2

Dixit Infotech Services; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Dixit Infotech Services is seeking an IT Helpdesk/End User Support professional in Hyderabad. The role requires handling day-to-day IT support for desktops, laptops, printers, and peripherals, with emphasis on timely issue resolution and professional user assistance.

You will assist with Outlook, Office applications, VPN access, and basic network troubleshooting, while coordinating with vendors for connectivity and AV system issues. Fluency in English and Telugu is beneficial.

Qualifications

• Good knowledge of Windows OS, laptops, desktops and printers.
• Basic understanding of networking concepts and troubleshooting.
• Exposure to AV support and conferencing room technologies preferred.
• Strong coordination and vendor management skills.
• Ability to work independently and handle multiple support activities.
• Good communication and interpersonal skills.
• Professional attitude and customer-focused approach.

Responsibilities

• Provide day-to-day end user IT support for desktops, laptops, printers, and peripherals.
• Troubleshoot hardware and software issues and ensure timely resolution.
• Support users with Outlook, MS Office, VPN connectivity, and basic access issues.
• Handle printer installation, configuration and troubleshooting.
• Coordinate with ISPs/vendors for connectivity issues and service visits.
• Maintain AV/conferencing room setups, devices, displays, mics, speakers, and systems.
• Ensure meeting rooms are ready and functioning before meetings.
• Coordinate with external vendors/OEMs for issue resolution and AMC support.
• Maintain IT asset inventory including laptops, accessories, peripherals, and AV equipment.
• Track and update service requests, incidents, and support activities.
• Provide prompt and professional support to end users and management teams.

Skills

Windows OS

Networking basics

AV/Conferencing support

Vendor coordination

Communication skills

Independence / multitasking

Job description

Roles & Responsibilities

Provide day-to-day end user IT support for desktops, laptops, printers, and other IT peripherals.

Troubleshoot hardware and software-related issues independently and ensure timely resolution.

Support users with Outlook, Microsoft Office applications, VPN connectivity, and basic access-related issues.

Handle printer installation, configuration, and troubleshooting.

Possess basic networking knowledge including LAN/Wi-Fi connectivity, IP addressing, and internet troubleshooting.

Coordinate with internet service providers/vendors for internet and connectivity-related issues.

Support and maintain AV/conferencing room setups including meeting room devices, displays, microphones, speakers, and conferencing systems.

Ensure meeting rooms are ready and functioning properly before scheduled meetings.

Coordinate with external vendors/OEMs for issue resolution, service visits, warranty, and AMC support.

Maintain IT asset inventory including laptops, accessories, peripherals, and AV equipment.

Track and update service requests, incidents, and support activities.

Provide prompt and professional support to end users and management teams.

Required Skills

Good knowledge of Windows OS, laptops, desktops, and printers.

Basic understanding of networking concepts and troubleshooting.

Exposure to AV support and conferencing room technologies will be preferred.

Strong coordination and vendor management skills.

Ability to work independently and handle multiple support activities.

Good communication and interpersonal skills.

Professional attitude and customer-focused approach.

Preferred Candidate Profile

23 years of experience in IT support/helpdesk/end user support.

Experience in handling corporate IT environments.

Ability to communicate effectively in Telugu and English.

Immediate joiners will be preferred