IT Executive

Anika Industries; New Delhi; On-site; INR 223,000 - 446,000; Full time

Job summary

Anika Industries in Delhi is seeking a technically skilled support specialist to provide hardware, software, and network assistance. You will troubleshoot desktop issues, offer remote help via phone or email, and conduct onsite visits for complex problems.

Collaborate with cross-functional teams to ensure timely resolution of customer queries and maintain high service quality across client environments in India.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.