IT Executive

Anika Industries; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Anika Industries in Pune is seeking an IT Support Specialist to provide technical assistance for hardware, software and network issues and to troubleshoot desktop problems. The role requires strong problem-solving and customer service skills.

The candidate will offer remote support via phone or email, with onsite visits for complex issues and will collaborate with multiple teams to ensure fast, effective resolutions for customer queries.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.