IT Executive

Anika Industries; Greater Noida; On-site; INR 180,000 - 260,000; Full time

Job summary

Anika Industries in Uttar Pradesh invites a technical support professional to assist customers with computer hardware, software and network issues. You will provide remote assistance and conduct onsite visits for complex problems requiring hands-on support.

Collaborating with cross‑functional teams, you will ensure timely resolution of queries and high customer satisfaction through clear communication and reliable problem solving.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.