IT Executive

Anika Industries; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Anika Industries in Ahmedabad, Gujarat is seeking an IT Support Specialist to manage hardware, software, and network issues across client environments.

You will provide remote assistance by phone or email and, when required, conduct onsite visits to resolve complex problems, collaborating with cross-functional teams to ensure timely resolutions and user satisfaction.

Excellent communication and problem-solving skills are essential in delivering reliable, friendly support to diverse users.

Qualifications

• 3+ years of IT support experience.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex issues requiring hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Skills

IT Support

Desktop Troubleshooting

Networking basics

Education

Bachelor's degree in CS/IT

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.