IT Executive

Anika Industries; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Anika Industries is seeking a technically adept IT Support specialist in Bengaluru to address hardware, software, and networking issues with precision. You will diagnose desktop problems, provide hands-on support on-site when needed, and offer remote assistance via phone or email to customers.

You will collaborate with cross-functional teams to ensure timely resolution of queries, maintain ticket documentation, and contribute to improving service quality for a diverse client base in a fast-paced

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.