IT Executive

Anika Industries; Mumbai Suburban; On-site; INR 300,000 - 360,000; Full time

Job summary

Anika Industries in Mumbai Suburban seeks a dedicated technical support specialist to assist customers with computer hardware, software, and network issues. You will diagnose problems, provide timely solutions, and ensure high customer satisfaction.

You will also offer remote assistance by phone or email, and conduct onsite visits for complex issues, collaborating with other teams to resolve queries efficiently and maintain system performance.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.