IT Executive

Anika Industries; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Anika Industries in Hyderabad is seeking an IT Support Technician to provide technical support for computer hardware, software, and network issues, and to troubleshoot desktop problems. You will also offer remote assistance to customers by phone or email.

For complex issues, onsite visits may be required, and you will collaborate with other teams to ensure timely, seamless resolution of all queries and incidents.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.