IT Executive

Anika Industries; Ghaziabad District; On-site; INR 250,000 - 380,000; Full time

Job summary

Anika Industries in Ghaziabad, Uttar Pradesh, seeks an IT Support specialist to provide technical assistance for hardware, software, and network issues. You will troubleshoot desktops, provide remote support, and conduct onsite visits for complex problems, coordinating with other teams to resolve customer queries.

The role emphasizes hands-on problem solving, effective communication, and timely incident resolution for clients.

Qualifications

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems (hardware, networking, system).
• Offer remote assistance via phone or email.
• Conduct onsite visits for complex issues requiring hands-on support.
• Collaborate with other teams to resolve customer queries.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve desktop problems including hardware and networking.
• Offer remote assistance to clients via phone or email.
• Perform onsite visits for complex issues requiring hands-on support.
• Collaborate with other teams to ensure timely resolution of queries.

Skills

Technical support

Desktop troubleshooting

Remote assistance

Onsite visits

Customer collaboration

Tools

Networking

Remote desktop tools

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.