IT Executive

Anika Industries

Dadri

On-site

INR 167,000 - 335,000

Full time

4 days ago

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Job summary

Anika Industries is seeking a skilled technical support professional in India to assist customers with hardware, software, and networking issues. You will diagnose desktop problems, provide remote help, and perform onsite visits for complex cases, working closely with cross-functional teams to ensure quick, complete resolutions.

The role emphasizes hands-on support and effective communication to restore systems and minimize downtime for clients.

Responsibilities

Provide technical support for computer hardware, software, and network issues.
Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
Offer remote assistance to clients via phone or email.
Conduct onsite visits for complex technical issues that require hands-on support.
Collaborate with other teams to ensure seamless resolution of customer queries.

Skills

Technical support

Hardware

Software

Networking

Remote support

Onsite support

Team collaboration

Job description

Roles and Responsibilities

Provide technical support for computer hardware, software, and network issues.
Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
Offer remote assistance to clients via phone or email.
Conduct onsite visits for complex technical issues that require hands-on support.
Collaborate with other teams to ensure seamless resolution of customer queries.

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