IT Executive

Anika Industries; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Anika Industries in Mumbai is seeking a dedicated technical support specialist to diagnose and resolve hardware, software, and networking issues across desktops. You will respond to client requests by phone or email and guide users through solutions.

The role requires hands-on onsite visits for complex problems and coordination with multiple teams to ensure smooth problem resolution and satisfactory service experiences.

Qualifications

• Experience providing technical support for hardware, software and networking.
• Ability to troubleshoot desktop problems and resolve complex issues.
• Experience assisting clients remotely via phone or email and providing hands-on onsite support when needed.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Skills

Technical support

Hardware

Software

Networking

Remote assistance

Onsite support

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.