IT Executive

Anika Industries; Gurugram District; On-site; INR 320,000 - 520,000; Full time

Job summary

Anika Industries is seeking a capable Technical Support professional to assist customers with computer hardware, software, and network issues. You will troubleshoot desktop problems, provide remote assistance, and conduct onsite visits for complex cases, collaborating with other teams to ensure swift issue resolution.

Ideal candidates will have hands-on experience with hardware, software, and networking, and will communicate clearly with clients to resolve issues efficiently and effectively.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.