IT Executive

Anika Industries; Kolkata District; On-site; INR 250,000 - 400,000; Full time

Job summary

Anika Industries in Kolkata is seeking a capable IT Support specialist to resolve hardware, software, and network issues for clients. You will provide remote assistance and conduct onsite visits for complex problems, ensuring fast restoration of services.

Collaborating with cross‑functional teams, you will help maintain smooth IT operations and enhance customer satisfaction through proactive problem-solving and clear communication.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.