IT Executive

Anika Industries; Faridabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Anika Industries in India is seeking a skilled Technical Support Specialist to assist customers with hardware, software, and network issues. You will provide remote help via phone or email, and conduct onsite visits for complex problems requiring hands-on support.

The role requires diagnosing desktop-related problems, coordinating with internal teams, and ensuring timely resolution of customer queries to maintain service quality.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.