ISSRRN000765 - Infra Tech Support Practitioner Copy 02

Accenture in India; Bengaluru; On-site; INR 320,000 - 500,000; Full time

Job summary

Accenture in India in Bengaluru is seeking a motivated candidate for a Service Desk–focused role. You will contribute actively and independently, joining team discussions and delivering solutions to work-related challenges in a supportive environment.

The role emphasizes incident management, communication during outages, and adherence to SLAs, with opportunities to grow as a subject matter expert while developing your skills in service delivery.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges. This role will engage your skills in Service Desk Management, fostering growth and collaboration. Join us and be part of a journey where your contributions truly matter and your development is supported.

• Ensure production systems are available and operating according to defined Service Level Agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard operational continuity.


• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

A minimum of 1 of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.


• Beginner proficiency in communication skills.


• Intermediate proficiency in customer service.


• Beginner proficiency in time management.


• Intermediate proficiency in analytical thinking.